FAQ

About Us

Do you have a shop?

Yes we do have a permanent shop, the address is 98 Coleman Road Boronia Victoria. We are also regularly set up at Markets and Events along with our Shopping Center Pop Up sites. You can find out all the details in the Events Section of the website. 

Do you make all your products yourself?

Majority of our products yes we do. All of our Candles, Wax Melts, Bath Bombs, and Handmade Soaps (Excluding the Salt Soap) are made by us. Due to the nature of our other products it is not possible for us to make them by hand however we do hand select them all individually.

What do I do if I receive my order and something is missing?

Please get into contact with us straight away and we will be more than happy to fix the issue.

 Do you offer a returns and refunds policy?

For all Refund and Return enquiries please contact us directly. We are more than happy to discuss any issues that may have occurred.

  Himalayan Salt Lamp  

What dos a Salt Lamp Do?

Our beautiful Salt Lamps are sourced from the Himalayas. They assist with Harmonizing your space which in return promotes Healing and Peacefulness. Many people are not aware of the Health Benefits that Salt Lamps produce within our Bodies. Himalayan Salt Lamps are known for the ability to Ionize the air.

 

Can I have more than one Himalayan Salt Lamp in a room?

Yes you can. The more Salt Lamps in the house the better. Salt Lamps help to clear the "electronic pollution" in our homes/offices. Negative Ions are essential to our Health and Well-being. Highly Polluted Areas such as rooms with Electronic Items eg: computers, tv, often have a low negative Ion Ratio and this therefore may lead to feelings of reduced Health eg: tired and general well being.

 

I have noticed they come in different sizes and shapes. Which is the best for me?

Depending on the size of the area you wish to cover depends on the size. A 1-2kg is perfect for an average sized bedroom. You also may chose to purchase a carved one or shape. These are a personal choice.

Can my Himalayan Salt Lamp be left on all the time?

Yes, it is perfectly safe to leave your lamp on 24 Hours a day. It is highly recommended that to avoid the lamp from taking on too much moisture and leaking that you leave the lamp on for a minimum of 16 Hours a day unless it is covered in a non-breathable plastic such as a plastic freezer bag or cling wrap.

 

 Where can I get a new Globe for my Lamp?

We sell the globes separately for your convenience, you can purchase them either individually or as a set of 3. You also have the option of either 7 Watt or 15 Watt. The wattage of the globe you choose all depends on the colour and size of the lamp you have. We recommend a 7 Watt for anything below an 8kg to 10kg Lamp however if you are unsure please get in contact with us and we will be happy to help.
 

Dose each lamp come with a Cord and Globe?

Yes, all our lamps come with a Cord and Globe included in the price. You can also purchase them separately if you require a new one for any reason.

 

Will a Lamp affect my pets?

No, it is perfectly safe to have around pets. They may lick the lamp, but it is no different to them having a specific animal Salt Lick.

Can I order the specific Lamp I’m after?

Yes, you can order a specific shape however we cannot guarantee the colour will be what you are after, because each lamp is individually carved and unique. If you are after a specific colour either darker or lighter salt then please contact us directly before processing the order through the website, we will try our very best to help find exactly what you are looking for however we do not promise we will be able to find your item.
 
Can I get Two Lamps exactly the same?
Unfortunately, no we cannot get two exactly the same, but we can do our best to get two similar lamps. Each lamp is uniquely carved from natural Salt and can vary is size, shape and colour.
 
Can I lick my Salt Lamp?
Yes, it is perfectly safe to lick a Salt Lamp however it is not recommended that you do so.
 
Can I cook with my salt lamp?
While it is made up of the same salt that you cook with, we do not recommend that you use your lamp as salt for cooking. We do however sell the salt that you can use for cooking.
 
How long will my Himalayan Salt Lamp last?
Your Himalayan salt lamp should last forever. Keeping in mind that the Salt that it is made up of is already over 250 million years old, it is expected that it should last decades more in your possession.
 

SOAP & BATH BOMB FAQs

   

What soap bases do you use?
We use a variety of Soap Bases each one is slightly different from the next. The bases we use are Aloe Vera, Cocoa Butter, Coconut, Goats Milk, Hemp Oil, Honey, Oatmeal, Olive Oil, Shea Butter and Glycerine.
 
Can I custom order Soaps and Bath Bombs?
Yes we are more than happy to custom order any of our Bath and Body products. If you are after a specific fragrance, or colour please feel free to get into contact with us before placing your order so we can accommodate the changes you are wanting.
 
Are all your Bath and Body Products Vegan Friendly?
No not all our products are Vegan Friendly however we do our best to accommodate this in many of our products. All Soap bases except Goats Milk are vegan friendly and all of our bath bombs can be made Vegan. If you don’t see something you would like in a vegan friendly option please contact us directly and we can tell you if that is an option.
 
Are your Bath Bombs safe for Children?
Yes our Bath Bombs along with all of our bath products are safe for use with children.
 
What is the difference between a Bath Bomb and a Bubble Bar?
A Bath Bomb is made to fizz under the water where a Bubble Bar makes bubbles on the top of the water.
 
How do I store my soaps once used to get the most out of them?
It is recommended that after use you allow it to dry out of the water for a longer lasting soap. Always keep your soap out of the water as much as possible unless they are being used.
 
Will your Bath Bombs leave a coloured ring around my Bath?
While we to our best to minimize the colour residue around the bath, we cannot guarantee that there will be no residue left behind. To minimize staining on the bathtub itself we recommend that after using a Bath Bomb or Bubble Bar that you give the bath a quick clean to remove the residual colour and soap.
 
What is a Bubble Bar?
A bubble bar is the solidified form of Bubble Bath. Crumble one of these bars under running water to create a magnificent bath filled with fragrant bubbles.
 
Can I use your Shower Steamers in the Bath instead of a Bath Bomb?
We do not recommend that you use our shower steamers in the Bath. They are made specifically made for Showers and have a higher fragrance concentrate than a Bath Bomb dose. This means that if used in a bath rather than a shower there is a chance of irritation to the skin as you are soaking in it rather than it being washed away.
 
What is a Shower Steamer?
A Shower Steamer like a bath bomb is activated by water to release its fragrance. Perfect for those who love a bath bomb but do not have a bath, shower steamers are used on the soap rack of the shower. It’s important that the steamer is not placed on the floor as this becomes a tripping hazard.

    CANDLE & MELT FAQs     

I’m after a specific Fragrance and I don’t see it on your List can you get it?

We will always do our best to track down the fragrance you are after. As long as we have the name of the fragrance or an accurate description, we can usually track it down or something very similar if we cant find the exact one.

What kind of Wax do you use in your candles and melts?

We use Soy Wax in all our Candles and Melts.

Do you make candles to order or just what is available on your website?

Yes, we can make candles to custom order. We do carry a selection of candles although it is not usually more than 1 of each fragrance. We recommend that if you are after a candle in a specific fragrance that you get in touch with us, our general turn around is approximately between 5 and 7 Business days.

 Are all your Candle Fragrances able to be used in Soaps or Bath Bombs?

Unfortunately, no, some fragrances we can use in both and some are not safe for use on the skin. If there is a fragrance, we have that you want in a Soap or Bath Bomb please get into contact with us and we can tell you if it is available.

What is the difference between Soy Candles and regular Candles?

Soy Wax Candles generally burn longer than paraffin candles, Soy wax is derived from 100% biodegradable while Paraffin is not. Soy candles also releases fragrances easier than Paraffin Wax.

What are Soy Wax Melts and how do they differ from Candles?

Soy wax melts are little squares or circles of scented wax that can be placed on the top of a tea light burner or an electric burner. They are a flame free alternative to candles and throw the same amount of scent.

What if I purchase a mystery pack of Melts and want to get more in one fragrance?

All of our Soy Wax Melts are labelled with the name of the fragrance which means that you can always reorder that specific fragrance as often as you like.

Do Wax Melts Evaporate?

No unlike Candles Wax Melts do not evaporate the fragrance simply dissipates. Once you have burnt the melt until you can no longer smell the fragrance, you can throw away the wax and start a new fragrance.

Where can I get a Wax Melt warmer or Oil Burner?

We have a selection of Melt Warmers for you to choose from. You will find them in the Candles section of our Products.

How do I get the Wax out of my Warmer?

This all depends on what sort of warmer you have. If it is a tealight warmer with removable bowls you can simply remove the bowl, place the bowl in the freezer for about 10 minutes. This will cause the wax to harden further, you can then use a butter knife to pry the wax out of the bowl. You can then discard the wax in the trash.

If you have an electric burner then you will need to turn your burner on and melt the wax. Once the wax is completely melted place 1 or 2 cotton balls in the melted wax. The cotton balls should soak up the wax, once this has happened you can throw out the cotton balls give the dish a wipe out and then add a new fragrance.

I have read that you should burn the candle to the edges the first time is this true?

The first burn of any candle is the most important. The first time you light a candle make sure that you allow it to burn all the way to the edges of the container pooling all the way. This will prevent the candle from tunneling and promote an even burn for the life of the candle.

 My Candle has changed colour is it still ok to burn?

Yes your Candle is still perfectly fine to burn. Candle Waxes and fragrances are sensitive to Light and Temperatures. It is advised that when storing a candle you try and avoid direct sunlight, try and store your candles in a cool, dry place. This will help protect your candles from discolouration and fading. Some fragrances will however still discolour even with these precautions.

Leggings

What is the difference between Regular Band and Yoga Band?

Regular Band is a thin band that will look similar to that found on most pants like Track Pants. Yoga Band is a thick band that helps the legging sit a little bit higher.

Are your leggings good for wearing to the Gym?

Absolutely our leggings are perfect for wearing anytime including the gym. They are squat proof as well.

What are your leggings made of?

Our leggings are a blend of 92% Polyester 8% Spandex which makes then beautiful and soft to the touch and leave you feeling like you are not wearing anything at all.

Can you get the designs again?

Unfortunately no we rarely will be able to get the same design again because of this we recommend that if you see something you like then you should get it straight away.

If i want a specific design on Leggings can you get it in?

We can do our best to find the design you are after however we can not make promises and it could take a while to find. Feel free to contact us directly and we can discuss if it is possible.

According to your sizing chart i am on the edge of 2 sizes which one would be better for me?

When this happens we highly recommend going with the bigger size especially for the first pair and if you are unhappy with the sizing then you can always adjust with the next order.

Do you offer AfterPay?

Yes we do offer AfterPay as a payment option. This can be selected during the checkout process.

Do you offer Laybuy?

Yes we do offer Laybuy. For all Laybuy enquirers please Contact us directly either on Facebook @HimalayanScentsations or via email at himalayanscentsations.com.au.

Laybuy Terms and Conditions:

Minimum Laybuy $50
$10 Non Refundable Deposit Required for all Laybuys.
Fortnightly payments are required to keep your laybuy.
All products can be put on Laybuy including but not limited to Pre Orders, Customized Orders, and Limited Stock. However if you place a laybuy with Pre Ordered items you will receive all items at once. In the event that your Pre Order has not arrived and payment is completed then you will receive everything once your Pre Order is in stock.
We will send out reminders Two Days before payment is due as a friendly reminder of the due date
If payment is not made on the due date we will send out a reminder message the day after it is due, and then again every 3 days until payment has been made or there has been communication between the laybuy holder and Himalayan Scentsations.
In the event no payment has been made for 1 week and there has been no communication between the Laybuy Holder and Himalayan Scentsations we will cancel the laybuy and refund any money paid except the non refundable $10 Deposit.
All Laybuys must be completed within 3 months of the initial date of purchase.
All Laybuys must be made in 1 purchase and can not have items added at a later date. If you wish to add other items they must be place into a separate Laybuy.
If Postage is required for your items this will be calculated into the price when Laybuy is placed.